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I have a problem with my installation of Max on Windows 7 which, btw, has no internet connection. Everything worked out fine, Product Activation was done via email, and the program runs as expected.

However, the installation is "Unregistered", as indicated in the title bar of the running program. I remember when working my way through the Product Activation program entailing the insertion of the Activation Code , the second to last page gave me a warning that registration was incomplete because the registry was unable to be written to because it did not have sufficient User permissions.

That self-diagnosis was plainly wrong since I am the system's administrator with full rights to do everything, and I was logged in as such. However Max started up fine and Product Activation was achieved, but I am concerned that without the software being properly "Registered" I could run into problems later on, e. Possibly what went wrong is that I was installing Max to Windows 7 rather than Vista Vista was the latest Windows version at the time that Max was released and I did not deactivate UAC as advised for Vista installations.

Win 7 is better behaved in this area so I did not think it was necessary. Or possibly it might have something to do with the computer not having an internet connection. I contacted Autodesk support about this and they are more confused than I am.

They seem unable to differentiate between the two types of "Registration" i. They confirm for me that the product and serial no. Yep, I'm very pleased for them that their database is in order. Anyway, I am posting here for some help on how to properly register the installation.

I was going to run the Product Activation program again but some warning text said that I was about to tamper with Autodesk's licensing so I thought I'd better check here first. Go to Solution. Solved by timothyc. Since I have to provide you with sensitive information, I have replyed to you via private message. My copy of 3ds Max is activated and running normally. It is Product Activated. Note that Activation is different from Registration.

Registration means my customer details name, address, email etc is associated with the product Serial Number. Registration is recorded in two locations:. Inside the customer's computer where the actual software is installed i. Note that even though the Product Activation program fails to write the necessary Windows registry keys, it does successfully activate the 3ds Max license.

Probably Product Activation is barred by default, by Windows UAC, from writing to another program's registry keys, that other program being 3ds Max. Somewhere along the line, I, as Administrator, failed to give it the necessary permissions.

I did some research and it seems this problem has been intermittently occurring for a few years now going back to 3ds Max and with both Vista and Windows 7. However, the consensus is that the problem is purely cosmetic. People reporting this problem also say that Max runs normally in every way like a licensed copy should.

The biggest problem is that having "Unregistered Version" displayed in the title bar causes passers-by accuse you of running pirated software. Nonetheless, without the proper Windows registry keys being written, the 3ds Max program has no idea what it's own serial number is, nor it's owner's details name, address, company etc so, for example, if you use the Portable License Utility to move the license to another computer the serial number that gets transferred is recorded as Most people just live with it, but I'm sure that with the proper advice from a Tech Support engineer we could fix this problem by manually writing the proper Windows registry keys ourselves with RegEdit.

I spoke to tech support and they send me this link to help you fix the registry. Please let us know if this helps you! The symptoms as described in the knowledge base article were not exactly the same as mine, but it was worth a shot.

So please check that the changes are still in place, if they've been removed again make sure the system tool doesn't remove them before adding it again. I think you are asking me to double-check the registry fix I already tried, from the Knowledge Base link you posted earlier.

Note that the Knowledge Base link describes symptoms slightly different from my own. For me, it makes no difference whether or not I am logged in as Administrator or Standard User. Either way, the title bar says "Unregistered Version" and "About 3ds Max" shows serial number as This information and more is in the jpeg I attached to the very first post in this thread.

The computer does not have an internet connection, and Max was activated via email and manual entry of activation code. Hi timothyc :. You can update your serial number by doing the following the steps listed below. Should you encounter any further issue, send your serial number through through private message envelope next to your account name at the top of this page so we may have a look further. Include your contact details like email add, address, phone number. Could you send me your serial number through private message?

I checked on your attachment and the serial number you still have is Have you tried updating it? The software that you currently have, was it initially a trial version? The serial number is officially registered to my customer ID at Autodesk, and in fact it was pre-registered to my name before the DVD installation package was sent to me. I created case number Our Product Support team will be contacting you directly with regard to your request. We are aware of the issue with the Serial number display with licensed versions of 3ds Max The issue does not affect the licensing and should not cause issues in usage of the software which has been correctly activated and licensed by the user.

It is possible to resolve the issue by editing the Windows Registry- which will allow you to input the serial. This is also useful for us in keeping a record if you ever need to submit an automated customer error report CER from 3ds Max and is recommended- To resolve the issue please follow the steps on the following page on Autodesk.

It worked for me. Thank you for putting the answer in here. I'm sure other users will benefit from it. Subscription, Installation and Licensing. Share your knowledge, ask questions, and explore popular Download, Installation, and Licensing topics.

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How to register 3ds Max ? Back to Subscription, Installation and Licensing Category. Back to Topic Listing Previous Next. Message 1 of Hi I have a problem with my installation of Max on Windows 7 which, btw, has no internet connection.

I've attached a jpeg screenshot of my "Unregistered Version" and the "About 3ds Max" info. Any advice? Tim Solved! Preview file. Message 2 of Hi Tim, Since I have to provide you with sensitive information, I have replyed to you via private message. Message 3 of Hello Lucio Thanks for looking into this but you haven't grasped the nature of the problem. Activation means the program is licensed to run. Registration is recorded in two locations: 1.

Autodesk's customer database. My problem is with item 2. Thanks for your time. Message 4 of Hi Tim, I spoke to tech support and they send me this link to help you fix the registry. Message 5 of Hi Lucio I tried the fix as explained in the link but unfortunately it did not work. Thanks anyway. Message 6 of Please let me know if this doesn't work.

Message 7 of Hi Lucio I think you are asking me to double-check the registry fix I already tried, from the Knowledge Base link you posted earlier. I can confirm - I did not make any mistakes and the fix did not work.